Calm, practical digital help
I fix the websites, follow-up, scheduling, reviews, and everyday tools that quietly cost small businesses time and money. Start with what feels wrong. I'll help find the actual problem.
Free first look. No sales theater. No long contract required.
What I fix
You do not have to know the technical name for the problem. If it touches the internet and it is slowing down your business, start there.
I diagnose and fix the digital customer path.Website → response → booking → follow-up → reviews. Start with a free check. Buy only the part that is actually broken.
Get the free checkOld, slow, broken, confusing, embarrassing, or simply not turning visits into calls. I fix what matters or rebuild what cannot be saved.
When you cannot answer, the customer should not hit a dead end. Set up an immediate, helpful response while the lead is still warm.
Make it easy to choose a time, get reminded, and show up. Clean up the awkward handoffs that create confusion and no-shows.
Quotes, inquiries, and past customers stop disappearing into a spreadsheet or inbox. The right next message happens consistently.
Happy customers are busy too. A respectful request after the work is done makes it easier for them to share a real experience.
CRM, payments, email, forms, chat, reporting, and useful AI. I connect the pieces, remove duplicate work, and keep the setup understandable.
If a good off-the-shelf tool already solves the problem, I will tell you. I make money by making your business work better—not by making the solution more complicated.
Who this helps most
The strongest fit is an owner-led business where one missed call, quote, appointment, or review is worth real money.
Contractors, cleaning, landscaping, HVAC, plumbing, electrical, moving, and other teams that cannot answer every call while working.
Salons, wellness providers, pet care, studios, coaches, and specialists that lose revenue through friction and no-shows.
Consultants, accountants, legal services, real estate professionals, and local experts who need credibility and fast follow-up.
Retail, catering, food businesses, makers, creatives, and freelancers who depend on search, reviews, and repeat customers.
Best-fit signal: you have roughly 1–50 people, the owner is still close to sales, customers look you up online, and one recovered customer could cover the fix.
See my first move60-second problem finder
Pick everything that sounds familiar. You will get a practical starting point and a message you can send without having to explain the technical details.
Simple starting prices
Start small when the problem is small. Step up only when several parts of the customer path need to work together.
Best for a specific website or tool issue with a clear boundary and a fast path to done.
A stronger customer path with pages, lead capture, useful follow-up, and ongoing care.
For businesses ready to connect visibility, proof, booking, measurement, and follow-up.
Third-party software, messaging, advertising, domain, and payment-processing fees are separate when required. Custom work is quoted before it starts. No surprise invoice confetti.
Put a number on the problem
This is a planning estimate, not a promise. Use your real numbers to see why faster response and cleaner follow-up often pay for themselves.
About $16,368 per year if those missed inquiries behaved like your normal leads.
The rules I work by
The goal is not to make your business look more technical. The goal is to make it easier to run, easier to trust, and harder to lose money in.
Your files, copy, accounts, contacts, and business data belong to you. I do not build hostages.
A $149 answer is better than a $1,200 package when it solves the actual bottleneck.
If an existing tool is reliable, affordable, and fits the job, I will set it up instead of reinventing it.
You will know what is broken, what I recommend, what it costs, and what happens next—in normal human language.
How it works
You bring the symptom. I trace the customer path, explain the bottleneck, and recommend the smallest sensible move.
A broken page, missed leads, tool frustration, or a vague sense that money is slipping away all count.
I look at what a customer sees and what happens after they call, click, submit, book, or disappear.
Now, next, and later. You see the order, price, tradeoffs, and what can be ignored for now.
The approved fix gets shipped, tested, and handed over. Ongoing care is available when it saves you time.
Built, not brainstormed
Different problems, same operating principle: build the smallest system that makes the next customer action easier.
A two-page business presence with an owner-controlled content path and operational integrations planned around day-to-day use.
Ask about this build →Privacy-first PDF tools that work in the browser, with no required account and no file upload to a remote server.
Visit the live product →A practical business diagnostic and growth-planning system built around prioritized action, visibility, and owner approval.
Visit the live product →Meet your Digital Business Mechanic
I'm Jamie Maniatis. I spent decades in professional kitchens, where unclear systems and small missed steps become big problems fast. That operator mindset now goes into websites, automation, digital products, and the everyday tools small businesses rely on.
I built Digital Business Mechanic for owners who know something is off but do not want an agency performance, a software lecture, or six people copied on an email. You get one accountable person, an honest answer, and a practical next move.
Questions, answered normally
Start with anything digital that is slowing the business down: websites, forms, domains, email, scheduling, lead capture, missed-call response, review requests, CRM setup, payment handoffs, follow-up, reporting, or simple automation. If it is outside my lane, I will tell you early.
No. Tell me the business problem and what you wish happened instead. I will compare sensible tools, explain the tradeoffs, and recommend custom work only when it is actually the better business decision.
No. I am based in Spokane and serve Spokane Valley, Post Falls, Coeur d'Alene, and surrounding areas locally. Most digital work can also be completed remotely for businesses anywhere in the United States.
Yes. You own the files, copy, accounts, contacts, and assets created for your business. Some third-party platforms require their own subscriptions, but I do not use access to your work as leverage to keep you.
You tell me what feels broken. I check the relevant customer path, identify the most likely bottleneck, and explain the first practical move. If paid work makes sense, you get a defined scope and price before anything begins.
Often, yes. Reusing a workable site or tool is usually faster and cheaper than starting over. I will only recommend replacement when the current setup creates more risk, cost, or limitation than it is worth.
The easiest next step
You do not need a perfect brief. Send the problem in your own words, book a short call, or use the problem finder above. We will work out the technical part together.