ASSIST
What automation may do
It may organize public signals, draft checklists, summarize supplied material, classify a request, and suggest a practical next step.
TRUST // AUTOMATION BOUNDARIES
Automation should make the work clearer—not make promises for us.
DBM may use automation to inspect, organize, draft, summarize, and route work. The customer-facing path remains human, scoped, and approval-first.
BOUNDARY
What it does not do by default
It does not send messages, book customers, publish, post reviews, change records, spend money, or make sensitive claims without approved configuration and human authorization.
HANDOFF
When a human takes over
Money, legal or compliance questions, technical access, unhappy customers, ready-to-buy requests, and external system changes move to Jamie or an owner-approved handoff.
Do not send passwords, API keys, payment-card numbers, or sensitive records through ordinary forms or chat.
Need an answer you can trust?
Use the Request Desk and ask for human review. If an automated draft looks wrong or too confident, stop and verify it.
Request human review